Question 1

I picked the wrong size/color/item on the order I just submitted.

Accepted Answer

Please send an email to customer service at liquidjetco@gmail.com if you need to change any sizes, colors, choices, etc on any order you have placed in the last 24 hours. If your order has already been prepared for packaging and shipment, you will need to follow the exchange processes. Please see the SHIPPING & RETURNS page for more information. Remember we can only exchange or add to your order. We cannot cancel items. Please include your name and order number in your email correspondence.

Question 2

My address is wrong on my order!

Accepted Answer

Please contact customer service immediately. Send an email to liquidjetco@gmail.com. Please include the correct address, your order number and your name in the email. If you catch the mistake within 24 hours, we can usually correct it before your initial shipment is sent, so send the email the moment you discover the error. If your package has already shipped, please follow the tracking number and let customer service know when the tracking status says the package is being returned or if the package was delivered to the incorrect address. We will take it from there. There is no problem fixing the order, but we cannot monitor every order to make sure its delivered to you safely, we may need a little help from you. :)

Question 3

How do I track my order and who is delivering it?

Accepted Answer

All packages are shipped through either the US Postal Service or UPS.
 
You will receive an e-mail with your tracking number. If you do not see this email in your inbox make sure to check your spam folder. If you cannot find this email, please email customer service, liquidjetco@gmail.com.

Question 4

How long does it take the shipping carrier to deliver?

Accepted Answer

All shipping time is based on your location. Our warehouse is located in Georgia, so if you live in South Carolina, chances are, your package will be there in a day or two. If you live in California, it can take up to 5 business days to get from our warehouse to your home. We ask that you follow the progress all of your packages using the www.usps.com or www.ups.com website, and let us know if anything doesn't look right to you.

Question 5

When will my order be shipped?

Accepted Answer

Our goal is to have your order packaged, sent to the shipper, and it is on its way to you within 3 business days of you placing your order. This does not include weekends or holidays. Orders placed Friday, Saturday or Sunday will start processing Monday morning. Orders can be delayed by merchandise that is still in production or if we have delays from our suppliers.

Question 6

How can I see if my order has shipped?

Accepted Answer

You will receive an e-mail as soon as your order is being prepared for shipment. This e-mail will include your tracking number and an estimated shipping date. If you do not receive a confirmation email, please check your junk mail/spam folder. If you cannot find any confirmation at all, please Contact Us, there is a chance you may have an error in your order information.

FAQ

Frequently asked questions